Six Privacy Principles We Uphold
The CK8 Privacy Policy is more than just a document — it is our commitment to every Member that your personal data is always managed with the utmost trust and responsibility.
Minimum Data Collection
CK8 only collects data that is strictly necessary for platform operations and legal compliance. We do not collect excessive information unrelated to the services you use.
Advanced-Level Encryption
All data transmitted between your device and ck8 servers is protected by 256-bit SSL encryption — the same security technology used by leading banks in Malaysia.
No Data Selling
CK8 has never and will never sell, rent, or exchange Members' personal data to any third party for marketing purposes without your explicit consent.
Full Right of Access
Every Member has the right to view, amend, download, or request the deletion of their personal data at any time through the channels provided by ck8.
PDPA Compliance
The CK8 Privacy Policy is designed to comply with Malaysia's Personal Data Protection Act (PDPA) and relevant international data protection requirements.
Transparent Updates
Any amendments to this Privacy Policy will be communicated to Members via the platform or email at least 14 days before the changes take effect.
Quick Summary: CK8 collects your data solely to operate the platform safely and comply with the law. We do not sell your data. You may request access to or deletion of your data at any time. Your data is protected with 256-bit SSL encryption at all times.
1. Introduction
CK8 ("we", "Platform", or "CK8") is the data controller responsible for processing the personal data of Members using our online entertainment platform at ck8.wine. This Privacy Policy has been established to ensure that you — as a trusted Member — fully understand how your personal information is managed.
We believe transparency is the foundation of trust. This document is written in plain language, free of excessive legal jargon. Our goal is to ensure every Member can make informed decisions about their personal data.
By registering a CK8 account or continuing to use our platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with any part of it, please discontinue use of the platform and contact us for assistance with closing your account.
2. Types of Personal Data We Collect
CK8 collects several categories of information depending on how you interact with our platform:
| Data Category | Example Information | Purpose of Collection |
|---|---|---|
| Identity Information | Full name, date of birth, identity card number | Identity verification (KYC), legal compliance |
| Contact Information | Email address, phone number, residential address | Account communications, transaction notifications |
| Financial Information | Bank account number, deposit and withdrawal records | Payment processing, fraud prevention |
| Technical Data | IP address, device type, web browser, operating system | Platform security, detection of suspicious access |
| Usage Data | Game records, betting history, session duration | Service improvement, responsible gaming |
| Communication Data | Customer support correspondence and complaints | Issue resolution, service quality improvement |
We do not collect sensitive data categories such as health information, religious beliefs, or political views, except where required by law in specific circumstances.
3. How We Use Your Data
The personal data we collect is used for the following purposes:
- Account management: Creating, verifying, and maintaining your Member account to ensure a smooth and secure gaming experience at all times.
- Transaction processing: Managing deposits, withdrawals, and all financial activities in your account accurately and promptly.
- Identity verification (KYC): Meeting anti-money laundering (AML) and counter-terrorism financing (CFT) compliance requirements as mandated by law.
- Platform security: Detecting and preventing unauthorised access, fraud, system abuse, and suspicious activities.
- Customer support: Responding to enquiries, resolving complaints, and providing effective technical support.
- Responsible gaming: Monitoring usage patterns to identify Members who may need support or self-exclusion limits.
- Marketing (with consent): Sending promotional information, exclusive offers, and platform updates to Members who have consented to receive them.
- Legal compliance: Fulfilling reporting and compliance obligations set by the relevant authorities.
Your choices: You may withdraw consent to receive marketing communications at any time via your account settings or by contacting the CK8 support team. Withdrawing marketing consent will not affect your core account services.
4. Legal Basis for Data Processing
CK8 processes Members' personal data on valid legal grounds under Malaysia's Personal Data Protection Act (PDPA) and related regulations:
- Contract performance: Processing required to fulfil the membership agreement between you and ck8, including account management and financial transactions.
- Legal obligation: Processing required to comply with legal obligations, including KYC requirements, AML reporting, and financial record retention.
- Legitimate interest: Processing required for ck8's legitimate interests such as fraud detection, network security, and service improvement — provided these interests do not override your fundamental rights.
- Consent: For direct marketing activities and the use of non-essential cookies, we rely on your explicit consent.
5. Data Sharing & Disclosure
CK8 does not sell Members' personal data. However, we may share certain information with the following parties under limited and controlled circumstances:
- Third-party service providers: Companies that assist us in operating the platform, such as payment processors, KYC service providers, secure server hosting providers, and game suppliers. All such parties are bound by strict confidentiality agreements.
- Regulatory authority: Government agencies, law enforcement bodies, or courts when we are required to do so by law or court order.
- Integrated business partners: In the event of a merger, acquisition, or sale of CK8 assets, Member data may be transferred to the successor entity, with prior notice given to Members.
- Analytics services: Aggregated and anonymised data may be shared with analytics providers to help us understand usage patterns and improve the platform.
In all data sharing situations, CK8 ensures that the receiving party adheres to data protection standards equivalent to or higher than those we practise.
6. Data Retention & Security Measures
CK8 retains Members' personal data for as long as the account is active and for a defined period after account closure to meet legal requirements:
- Financial records and transaction data are retained for a minimum of 7 years after the transaction date, in accordance with Malaysia's financial regulatory requirements.
- Customer support communication data is retained for 3 years after case resolution.
- Technical data and security logs are retained for 12 months for threat detection purposes.
- Upon expiry of the designated retention period, data will be securely deleted or anonymised.
On the technical security front, CK8 implements the following measures to protect your data:
- 256-bit SSL/TLS encryption for all data transmissions
- Encryption of sensitive data stored in the database
- Role-based access control — only staff who require access to specific data are permitted
- 24/7 security monitoring with automated intrusion detection systems
- Regular security audits by independent third parties
- A comprehensive incident response plan to address any data breaches
In the event of a data breach affecting Members' personal information, ck8 is committed to notifying the affected Members within 72 hours of becoming aware of the incident, in line with international best practices.
7. Cookies & Tracking Technologies
CK8 uses cookies and similar tracking technologies to enhance the user experience and platform security. Types of cookies we use:
- Essential cookies: Required for core platform functions such as login authentication and session security. Cannot be disabled without affecting platform functionality.
- Performance cookies: Gathering information on how Members use the platform to help us identify areas for improvement. Data is collected in aggregate and anonymised form.
- Functional cookies: Saving your preferences such as language, region, and display settings so you do not need to reconfigure them each time you log in.
- Analytics cookies: Used by trusted third-party analytics tools to help us understand overall platform usage patterns.
You can manage your cookie preferences through your web browser settings. However, disabling certain cookies may affect the functionality of the CK8 platform.
8. Your Rights as a Member
Under Malaysia's PDPA and CK8's internal policies, you have the following rights regarding your personal data:
Right of Access
Request a copy of all personal data we hold about you in a readable format.
Right to Rectification
Request correction of inaccurate or incomplete data in your account records.
Right to Erasure
Request deletion of your personal data when there is no longer a legal requirement to retain it.
Right to Object
Object to the processing of your data for direct marketing purposes or on the basis of legitimate interests.
Right to Portability
Receive your data in a structured format that can be reused by other services.
Right to Restriction
Request restriction of your data processing while a dispute or review is in progress.
To submit any request relating to your personal data rights, please contact the ck8 customer support team. We will process your request within 30 days of receipt. In complex cases, this period may be extended, and you will be notified accordingly.
9. Children's Data Protection
The ck8 platform is strictly for individuals aged 18 and above. We do not intentionally collect or process personal data of children under the age of 18.
If we discover that a child's personal data has been collected without valid consent, we will take immediate steps to delete that data and close the associated account. Parents or guardians who believe their child may have registered on our platform are urged to contact our support team immediately.
10. Amendments to the Privacy Policy
CK8 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technologies used. All amendments will be handled as follows:
- A notice will be prominently displayed on the platform's home page at least 14 days before any changes take effect.
- Members who provide an active email address will receive notifications directly to their inbox.
- The "Effective Date" at the top of this document will be updated to reflect the latest version.
- For significant changes that affect Member rights, we may request re-confirmation from Members before the changes take effect.
Continued use of the ck8 platform after amendments take effect will be deemed acceptance of the updated terms. If you do not agree with the amendments, please contact us to close your account.
11. Contact Our Data Protection Officer
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, you may reach us through:
- Support Email: [email protected]
- Live Chat: Available 24/7 via the chat icon at the bottom corner of the platform
- Response Time: Within 2 business days for general enquiries; 5 business days for formal data requests
If you believe your complaint has not been handled satisfactorily by ck8, you have the right to escalate it to the Department of Personal Data Protection Malaysia or the relevant regulatory authority in your jurisdiction.
Your Data is Secure. Your Experience is Guaranteed.
Join millions of Members enjoying online entertainment at CK8 with peace of mind — knowing that their privacy and data security are always our top priority.
Protected by 256-bit SSL encryption | Complying with Malaysia PDPA